ESA Companion Furriend

Introduction

At ESA Companion Furriend (“we,” “us,” or “our”), your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, disclose, and protect your information, including any Protected Health Information (PHI) you provide as part of our services. By using our website, mobile app, or connecting with our licensed mental health professionals, you agree to the terms of this policy.

  1. Information We Collect
    To provide our services, we collect two main types of information: Personally Identifiable Information (PII) and Protected Health Information (PHI).
  • PII: Includes information that identifies you personally, such as your name, contact information, payment details, and account credentials.
  • PHI: Includes health-related information collected through questionnaires, assessments, and interactions with licensed mental health professionals. This data is protected under the Health Insurance Portability and Accountability Act (HIPAA) and similar state laws.
  1. How We Use Your Information
    We use your information to:
  • Provide, maintain, and improve our services, including connecting you with licensed mental health professionals and evaluating your eligibility for an ESA.
  • Process payments and keep records of your transactions.
  • Communicate with you about your appointments, updates, and any relevant service information.
  • Ensure legal and regulatory compliance, particularly with HIPAA requirements for handling PHI.
  1. Sharing and Disclosure of Information
    We respect your privacy and do not sell or rent your information to third parties. We share your information only under the following circumstances:
  • Licensed Mental Health Professionals: We provide licensed professionals with necessary PHI to assess and approve ESA eligibility.
  • Service Providers: Trusted third-party providers who assist us with payment processing, IT support, and customer service. They receive only the minimum information necessary to perform their functions.
  • Legal and Regulatory Compliance: We may disclose information as required by law or to protect our rights, property, and safety or those of our users and the public.
  1. Security of Your Information
    We are committed to protecting your information using industry-standard security measures, including encryption, secure servers, and restricted access to sensitive information. However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.
  2. Data Retention
    We retain your information only for as long as needed to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
  3. Your Rights Regarding Your Information
    You have specific rights regarding your PHI and other personal information, including the right to:
  • Access, correct, or delete your information, subject to certain limitations.
  • Request restrictions on how your PHI is used and disclosed.
  • Withdraw consent to collect or process your information at any time.
  • Opt-out of receiving promotional communications by following instructions included in each communication.
  1. Emergency Situations
    ESA Companion Furriend is not equipped to respond to medical or mental health emergencies. If you are experiencing a mental health crisis, are in danger, or require immediate assistance, please call 911 or go to the nearest emergency room. You may also reach out to a mental health crisis hotline for non-emergency support.

The national mental health crisis hotline is 988, which is available 24/7 by calling, texting, or chatting.

  1. Updates to This Privacy Policy
    We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates are effective immediately upon posting, and we encourage you to review this page regularly.
  2. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]
Phone: (347) 769 – 6029

Thank you for choosing ESA Companion Furriend. We are dedicated to safeguarding your privacy and protecting your information in compliance with all applicable laws and regulations.